Managing to dos from multiple companies can be a difficult task. There may be lulls, but when a client needs something, they expect it now. Being a Virtual Assistant that provides a quick turnaround is every business owners dream. Can you circle back around on to dos? Can you push when you need something? Will you provide me with XYZ? And so forth… BUT, in recent interactions with new clients not only do businesses love the ability to produce, true value in a virtual assistant may lay in transparency.
True story, recently a client came to me with a terrible misfortune. They had lost their previous contractor to a sudden illness which had led to the death of that contractor. Serious misfortune on both ends. There was no real organization of passwords, services or document trail provided to the client. The client was happy with the services received until they realized they had no access to anything that promoted their business virtually. To gain access, death certificates needed to be provided. That meant contacting extended family of their previous contractor and so much more time and runaround.
Another circumstance, a client expressed extreme interest in follow up and transparency though his previous provider did a good job, again nothing was documented. No email trails, not a written scratch pad or path to lead the way. In this circumstance it was found none of the completed projects on the SEO side or social networking initiates were followed through on. There were broken pieces of incomplete work everywhere.
Value today comes with transparency, complete projects and fast turnaround. Providing a client with in depth descriptive processes and guidelines not only help secure your position in contract work, but it is necessary for open communication. If you worked on it your client should know how to access it. Provide clients with a full circle experience.